Business Policies
Last updated: April 16, 2026
Cancellation Policy
I am committed to providing all of my students with exceptional service. When a student cancels without sufficient notice, it prevents another student from receiving a lesson that day.
If you need to reschedule or cancel, you must contact me at least 24 hours in advance of your scheduled lesson by phone call, text, or email to avoid the late cancel fee. If you reschedule or cancel within 24 hours of your scheduled lesson, it will be considered a late cancel and you will be charged the full cost of the lesson.
If no notice is given and you do not show up for your lesson, you will be charged the full cost of the lesson.
For kids classes: the parent or guardian is responsible for all cancellation and no-show fees.
Payment Policy
Payment is due at the time of the lesson or prior to the lesson occurring.
Accepted payment methods:
Cash
Check made out to “Heart of Riding”
Online payment via invoice link
Privacy Policy
This policy describes the privacy practices for www.HeartOfRiding.com and applies solely to information collected through this website and in the course of providing services.
Information I Collect
I collect information that you voluntarily provide — such as your name, email address, and phone number — when you contact me through this website or sign up for lessons. I do not sell or rent your information to anyone.
This website may also use standard analytics tools (such as Google Analytics) that collect anonymized data about site visits. This data is not linked to your personal identity.
How I Use Your Information
I use your information to respond to your inquiries, schedule and manage lessons, send invoices, and occasionally contact you about upcoming events, new services, or changes to this policy. You may opt out of non-essential communications at any time.
Third-Party Services
I use reputable third-party platforms to help operate my business, including scheduling (Class Manager) and payment software (Stripe). These providers may store your contact and payment information on my behalf and are required to keep it secure. I do not authorize them to use your information for any other purpose.
Security
I take reasonable steps to protect your information. Sensitive data submitted through this website is transmitted securely via HTTPS encryption. Payment information is processed through a secure, PCI-compliant payment processor and is not stored directly by me.
Your Rights
You may contact me at any time to:
View the information I have on file for you
Request corrections to your information
Ask that your information be deleted
Raise any concern about how your data is used
Updates
This policy may be updated from time to time. Any changes will be posted on this page.
If you feel that I am not abiding by this privacy policy, please contact me immediately:
Phone: (240) 587-7996
Email: emily@heartofriding.com